FAQ

So, Id like to book some items for my event, what should I do?

We require a non-refundable 50% booking fee to confirm any order. Full payment should be received in cash on the day of collection or paid by BACS 1 week before delivery.

We have to care for our eclectic range so we ask you to pay a damage deposit

In addition to the total hire cost you will be asked to pay a damage deposit on the day of delivery or collection, and this is 50% of the total cost. This will be refunded to you within one week after the items have been returned in the condition in which they were hired.

But what happens if any of the hireables are lost/stolen/broken while in my care?

Before your event you’ll be sent a final inventory of all the items you are hiring, which will include the replacement costs for each item. This document needs to be checked, signed and emailed back to us to confirm you agree to all our terms of hire and will pay for damage and loss of items after the event at the prices stated on your inventory.

(If damaged/lost/stolen items add up to a total greater than the deposit paid you will be invoiced the remaining amount and asked to pay the outstanding balance no later than 7 days later)

Can I collect the items myself?

Yes, that would be brilliant and no problem at all. We are based on the outskirts of Chichester and are more than happy for items to be collected and dropped back to us at time convenient to you. Just let us know your thoughts and we can arrange accordingly.

Will you deliver my items?

Yes we will, on a pre-arranged basis. We are happy to cover a number of venues across West Sussex, and make the whole event as stress-free as possible for you. Please let us know your venue and we can discuss delivery and delivery costs, which are based on distance travelled and time spent. We are also happy to deliver to private addresses for more intimate parties such as baby showers, hen parties, anniversaries and birthday bashes! Please just get in touch and we’ll see what we can do!

When will you deliver my items?

We will arrange a time which is suitable for both yourselves and the venue. This can all be arranged in advance with delivery and collection costs prearranged so there are no sudden, forgotten fees!

How long is the hire period?

The standard hire period is 3 days. However we are happy to arrange a longer hire period on request, just drop us an email and we’d be happy to help!

 What condition should the returns items be in?

We require all items to be returned in the same packaging they were hired in. All items should be emptied of flowers and extra decorations, and returned to us clean.

If teacups and saucers are hired, please return these rinsed out, and we will clean them properly on return. These are delicate, vintage pieces of crockery, which can’t face the modern dishwasher, so we’d much prefer to use the old fashioned method of a pair of marigolds and a washing up bowl!

Do I need to spend a certain amount?

You are welcome to hire as much, or as little as you need and desire, our only stipulation is that we have a minimum spend of £50.00 should you require delivery.

 

We accept no responsibility for injury caused to any person during the hire period. All items hired are the responsibility of the hirer until they are returned.